Shipment & Payments
ORDER PAYMENT
Paypal
The customer can choose to pay using his paypal account. MONROB accepts payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.
Credit Card charges
If there are sufficient funds and the account is valid, the transaction will be processed instantly. At the moment the order is confirmed, the Credit Card will be charged for both available items and for Pre-Order items, which will be shipped later in the season when the merchandise arrives.
Bank transfer
When Bank Wire Transfer is selected as the method of payment, the Client will automatically receive an email containing the bank account information for MONROB.IT. Monrob will send the order confirmation once the payment has reached our bank account. The order will be shipped in expected time has confirmed the payment and the merchandise is available for shipment.
PRICES AND FEES
The price of the merchandise is the one the customer finds on the website. The price includes packaging, VAT (if the order is subject to Vat), and all further fees (where applicable). The price does not include shipping costs for all shipments destined for countries outside the European Union. In this case, the shipping cost will be calculated from our system and shown at the checkout.
Prices can change during promotions or sales time. Discount percentage may vary.
The price of all shipments destined for countries outside the European Union won’t include local taxes and/or custom duties provided by law in the State of destination.
CURRENCY
All the payments and transactions on Monrob.it are in Euro (€/EUR).
INVOICE
Every order have an invoice.
SHIPPING
MONROB.IT ships worldwide using DHL.
AVAILABLE ITEMS:
Items that are stock will be dispatched in 1-2 business days (Monday to Friday) following order completion; all the other items will be dispatched in 18 business days.
We remind first-time Clients that MONROB.IT can request the Bank or PayPal to double check the transaction and the account information. This verification process will delay immediate shipping.
Estimated transit time after dispatch:
USA and Canada: 2-3 business days, according to the final destination
Europe – European Union – Standard Shipping: 2-6 business days, according to the final destination
Europe – European Union – Express Shipping: 1-2 business days for major cities / 2-3 business days for remote areas
Europe – Non-European Union – Express Shipping: 2-3 business days for major cities / 3-4 business days for remote areas
Latin America: 4-5 business days
Asia and the Middle East: 3-4 business days
Australia and Oceania: 3-4 business days for major cities / 4-5 business days for remote areas
Africa: 4-6 business days
Russian Federation: approximately 15 business days (SDA and EMS Russian Post)
MONROB.IT cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of MONROB.IT.
